Refund policy

Return & Refund Policy

At AKKCENTO, customer satisfaction is very important to us. We carefully inspect every product before shipping to ensure the best quality.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original packaging.

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review the issue and offer a replacement or refund if approved.

Non-Returnable Items

The following items are not eligible for return:

Custom or personalized jewelry
Items that have been worn or used
Items without original packaging
Sale or clearance items, unless damaged

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us

For any return or refund request, please contact us at:

Email: your-email@example.com

Please include your order number and reason for return so we can assist you quickly.